CANCELLATION, RETURN & REFUND POLICY

Cancellation Policy:

ENGAGE ENRICH AND EMPOWER believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

You as a customer can cancel before your order is dispatched. In such a case we will Credit back any payments already made by you for the order. Orders paid by credit/debit card/net banking account/wallet will be refunded by credit back to the same credit/debit card/net banking account/wallet within 7 to 10 working days.

If we suspect any fraudulent transaction by any customer or any transaction which defies our terms & conditions, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

Return & Refund Policy:

We have a straight forward “return and refund policy” 

1. 1. Customers to return the product at the time of delivery if they are not satisfied with the quality, freshness or physical condition of the product.
   2. Products once sold and delivered to you, shall be eligible for return only if the product condition is found to be damaged, broken, faulty or different from the ordered one. All delivered products are advised to attach a proof of image while reporting the return. 
   3. Products damaged in transit can be returned and applicable for a refund. 
   4. Accepted return products are eligible for full refund corresponding value would be refunded to you through the same mode of payment used at the time of purchase viz., credit card, debit card, net banking.
   5. Refunds once initiated amount will be refunded to your account between 7-10 working days depending upon the mode of payment. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact our support team.